No exceptions are made for weather, illness, or road closures. You may not reschedule a reservation after the scheduled departure. You may reschedule any time prior to your originally scheduled departure with a $7.00 fee per ticket for another date within the same calendar year. Within 60 days of the departure the reservation becomes nonrefundable. You may cancel your reservation in full or in part and receive a refund less a $14.00 fee per adult ticket and $7.00 fee per child ticket as late as 60 days before departure. Payment in full at booking by major credit card is required to finalize a reservation.

You will be notified if a change in schedule or motive power affects your reservation. We guarantee the class of service you select. Schedules, fares, motive power, equipment, seat selection, and meals are subject to change without notice. Ticket fares subject to 7% Historic Preservation Fee.

Official THE POLAR EXPRESS™ Gifts of 2023 Use 45 Mitchell Street, Bryson City, North Carolina 28713 as your destination to find an alternate route. In such case Highway 441 is closed through the Great Smoky Mountains National Park, Interstate 40 typically remains open. If you’re staying in the Gatlinburg/Sevierville, Tennessee area, the Great Smoky Mountains National Park Service announces road closures and openings on Twitter, or call (865) 436-1200 extension 631 for a recorded message. Cancellations of a POLAR EXPRESS departure because of inclement weather are very rare. Weather We encourage guests to plan ahead and stay apprised of the latest weather developments. THE POLAR EXPRESS™ at the Great Smoky Mountains Railroad from Great Smoky Mountains Railroad on Vimeo. Christmas carols will be sung as they return back to the Bryson City Depot. Santa will board THE POLAR EXPRESS™, greeting each child and presenting them with a special gift as in the story, their own silver sleigh bell. Children’s faces show the magic of the season when the train arrives at the North Pole to find Santa Claus waiting. Set to the sounds of the motion picture soundtrack, guests on board will enjoy warm cocoa and a treat while listening and reading along with the magical story. All Aboard THE POLAR EXPRESS™ Train Ride! This memorable journey will take you on an incredible roundtrip ride! Believe the magic this Holiday season!Ībout This Trip THE POLAR EXPRESS™ with the Great Smoky Mountains Railroad is back in 2022! The 1¼ hour round-trip passenger excursion comes to life as the train departs the Bryson City depot for a journey through the quiet wilderness for a special visit at the North Pole.

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